Globe Ordered To Tighten SIM Replacement Protocol

As more Filipinos use their smartphones for transactions such as purchasing of products, internet banking and even in social media sites. Linking their mobile numbers to most of their accounts, users are now more vulnerable to fraud or identity theft. With almost billions of SIM cards in use worldwide, it poses as a potential target for hackers who want to access personal information. SIM cards need to be protected because not only do they have information of the subscriber, but also phone numbers and store payment credentials.

If you haven’t experience Sim swap fraud, count yourself lucky. In recent years, fraudulent SIM swap complaints have risen, with perpetrators getting smarter in circumventing the verification process.

Therefore, Globe is taking additional precautions and implemented stricter controls to protect the data of its consumers.

If you lost or damage your SIM card, Globe will offer to replace the old SIM with a new one (including a new number). However, if you want to retain your old number, Globe will ask for the following requirements: the old SIM (if available), the SIM card bed, and G-Cash card (if registered). The replacement SIM will be released after 24 hours.

The strengthen process will also require you fill out CSIM requests forms and CRM notes for documentation purposes. Once done, you will undergo post-checking through Q and A to ensure compliance. There will also be a limit to allowable incorrect answers.

Globe or Smart » February 2018 » Globe Ordered To Tighten SIM Replacement Protocol
Posted by Mikay on February 22, 2018 1:40:02 PM

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